Privacy policy

Heather and Lily Jewellery store is committed to respecting your privacy. The privacy policy describes the process of collecting and processing your data.

Company Presentation

Shop name: Heather and Lily Jewellery

Data Collection and Usage The Account

We collect and use personal data when you register on our website. This data is collected in order to create a customer account, only if necessary for the sales process, and also to offer you a more personalized and enjoyable shopping experience.

When you register on the site, we collect your first name, last name, and email address.

If you wish to create an account, simply register on the www.heatherandlily.com site by clicking on the "My Account" section on the homepage, located in the footer of the website. You must fill in the fields "First Name," "Last Name," "Your Email Address," "Password," and click the "Create" button. If you attempt to register and receive an error message indicating that your credentials have already been used, it means your email address has already been used to create an account on our site. If you do not remember the password associated with that email address, click the "Forgot Password?" link, and you will immediately receive an email that will allow you to reset your password.

The Newsletter

If you would like to be exclusively informed about Heather and Lily Jewellery promotional sales and learn about new arrivals, simply subscribe using the form in the footer of the site under the "Subscribe to the newsletter" header. You can choose whether or not to receive newsletters.

When you subscribe to our newsletter, you consent to us using the personal data provided to send you, via email and/or SMS, information about the content or products available on our website. This data is used to offer you personalized offers.

Cookies

Our site uses "cookies" to make your experience and navigation on our platform as enjoyable as possible. Cookies are used to identify you, as well as to grant you access to our site throughout your visit. Cookies also store your preferences. Thanks to them, we can tailor the content of our website to your needs, desires, and thus improve our offering.

You can disable these cookies at any time in your browser's system settings. There are options to store and delete these cookies. It is also possible to browse our offers without cookies. However, if you do not accept cookies, this may limit the functionalities of our site.

We also use performance cookies through Google Analytics, a website analytics service by Google Inc. This process allows us to better understand how you access our site. The information stored by these cookies does not contain any personal data that could reveal your identity.

We also use retargeting and remarketing features from third-party providers on our website. These cookies collect information about your browsing habits to present you with advertisements on partner websites that are better suited to your circumstances and interests. They are also used to limit the number of times you see an ad and measure the effectiveness of an advertising campaign. The data from these cookies is not combined with your personal data and is solely used for interest-based advertising.

You can opt-out of the use of retargeting or remarketing features with various third-party providers, such as Google.

Who Has Access to Personal Data?

Your personal data will be protected by appropriate measures, taking into account the level of sensitivity of the data. We will apply physical protection measures, such as limited access to facilities, and electronic protection measures, such as using a password to access personal data stored on computers.

Your personal data is handled by internal teams responsible for customer data, customer relations, and newsletters. This includes the marketing, communication, and customer service teams.

We also use trusted providers to perform tasks such as package delivery or managing credit card payments, ensuring they comply with this Policy and any applicable privacy laws.

We decline any responsibility for personal data you share or post on our social networks. This data is not covered by this Policy, as these spaces are public, and the data may be viewed or accessed by anyone.

What Are Your Rights as a Customer?

You have the right to access, rectify, and object. You can consult, modify, and delete at any time the data you have saved in your customer account. You cannot delete data that is still necessary to fulfill services you have requested, particularly the execution and fulfillment of contracts, such as order delivery.

If you no longer wish to receive the newsletter, you can unsubscribe by clicking a link at the bottom of each newsletter. If you no longer wish to receive SMS, reply STOP to the SMS you received. In most cases, when an unsubscribe request does not seem to be taken into account, it is because you have multiple email addresses, and one of your addresses is a redirection to the address with which you are trying to unsubscribe.

We retain the data you have provided as long as you have an account on our website, and if necessary, until all your inquiries and complaints regarding our services are resolved after your account closure, or if we need to retain your information to comply with legal requirements.

Questions and Additional Information

If you have any issues or questions regarding your personal data (to unsubscribe or delete your data), feel free to contact us via email: hello@heatherandlily.com