Refund Policy

At Heather & Lily, we strive to provide our customers with a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, you have 30 days from the date of delivery to request a return.

How to Request a Return:

  1. Contact us via the "Contact Us" page on our website or email us at hello@heatherandlily.com with the following details:

    • Order number
    • Order date
    • Items you wish to return
    • Reason for return

  2. Our customer service team will review your request and provide you with the return address. 

  3. Prepare your package by placing the items in their original packaging or in a suitable replacement.

  4. Drop off your package at your nearest postal office. 

Return Conditions:

  • Items must be in their original condition, unworn, and with tags attached.
  • Returns after 30 days require prior approval and may be subject to partial refunds.
  • Used or damaged items due to customer use cannot be refunded unless defective.
  • Customs duties are non-refundable. If a package is refused due to customs fees, only the returned products will be refunded, excluding shipping costs.

Refund Process:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Once the return is received and inspected, we will process a refund to your original payment method within 7 business days.

For further assistance, feel free to contact our customer support team at hello@heatherandlily.com